Distributor due diligence questionnaire voluntary alternative

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Redefining structured products …

We aim to bring something different to the UK retail structured products sector, redefining structured products for professional advisers and their clients.
Doing the right things - and doing simple well …

Our business is founded upon a commitment to ‘doing the right things - and doing simple well’, presenting a provider and an approach to structured products that professional advisers can be genuinely confident in.
Our approach …

Our products are presented with transparency and integrity, underpinned by operational strength, robust governance and exceptional support and exemplary service for professional advisers.
The basic purpose of a good investment company

We specialise in 'deliberately defensive' structured products, which are designed to increase the likelihood of positive returns, while also decreasing the likelihood of loss of capital.
Deliberately Defensive …

Our core products are designed so that they can generate some or all of their potential returns without requiring the stock market to rise, with protection from a defined level of risk should the stock market fall.
Astute Alpha ...

While our core products are defensive, we recognise that structured products can also focus on delivering ‘astute alpha’ in ways that passive funds don’t and active funds can’t.
Professional Adviser Academy ...

If you want to know more about structured products, our Academy covers the bases, from why they exist, to how they work and how to use them – accredited for CPD by CISI.
Plain English …

We are proud to be members of Plain English Campaign, using simple language and providing clear explanations that everyone can understand. Sounds simple ... but it’s an industry first!

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Distributor Due Diligence ADVISER FIRM LEVEL
Thank you for agreeing to complete the ADVISER FIRM LEVEL Distributor Due Diligence questionnaire, which will provide us with information about your firm's use of structured products. Please note that we require the adviser firm level questionnaire for all firms in all instances. The adviser firm level questionnaire also includes the details that we require in order to facilitate adviser fee payments to your firm.

The information you provide will result in us either agreeing firm-wide terms of business or, with your firm's input and agreement, terms of business for identified individual advisers within your firm. If terms of business are agreed for identified individual advisers, instead of firm-wide, other individuals will either need to be added to the agreed list of identified individual advisers in the future, or these individuals will need to complete the INDIVIDUAL ADVISER LEVEL questionnaire.

The information you share with us is very important. It provides due diligence through which we can mutually satisfy regulatory governance procedures. It will also help us understand your firm’s interests and needs and those of your firm’s clients.

The answers that you give for this ADVISER FIRM LEVEL questionnaire should relate to your firm’s use of structured products (as opposed to your personal use of structured products).

There are 15 sections in total. Progress can be saved as you complete each section - a link will be sent to you so that you can continue with the questionnaire at a later date if you wish. Profess is automatically saved when you press 'continue' to each section. It is possible to go back to previous sections and edit answers.

SECTION 1: YOUR FIRM'S DETAILS	SECTION 9: INVESTMENT VIEWS / CLIENT INTERESTS
SECTION 2: REGISTRATION & ACCOUNT DETAILS	SECTION 10: KNOWLEDGE / EDUCATION
SECTION 3: SERVICES AND CLIENT TYPE	SECTION 11: PRODUCT VIEWS / PREFERENCES
SECTION 4: REGULATORY, TOB, COMPLAINTS, PI	SECTION 12: SECTOR RESOURCES
SECTION 5: COMPLIANCE	SECTION 13: SERVICES / SUPPORT
SECTION 6: STRUCTURED PRODUCT EXPERIENCE	SECTION 14: SUGGESTIONS / ADVICE TO US
SECTION 7: VIEWS REGARDING STRUCTURED PRODUCTS	SECTION 15: THANK YOU AND FOLLOW UP
SECTION 8: VIEWS OF SECTOR / PROVIDERS

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Distributor Due Diligence ADVISER FIRM LEVEL
SECTION 1 of 15: YOUR FIRM'S DETAILS
To start with, please tell us about your firm...
1. Please provide your name, job title and contact details:
Name:*
Job title:*
Office tel:*
Direct tel:*
Mobile tel:*
Email:*
2. Please provide the name of your firm:*
3. Please provide your full office address:
Address line 1:*
Address line 2:*
Town:*
County:*
Postcode:*
Country:*
- UK
- Other
If 'other', please specify which country:
4. Please provide us with details of key people in your firm:
Principals / Directors
Name:*
Job title:*
Email:*
Do you want to add another principal / director?
- Yes
Name:
Job title:
Email:
Do you want to add another principal / director?
- Yes
Name:
Job title:
Email:
Do you want to add another principal / director?
- Yes
Name:
Job title:
Email:
Do you want to add another principal / director?
- Yes
Name:
Job title:
Email:
Compliance
Name:*
Job title:*
Email:*
Do you want to add another compliance contact?
- Yes
Name:
Job title:
Email:
Do you want to add another compliance contact?
- Yes
Name:
Job title:
Email:
Do you want to add another compliance contact?
- Yes
Name:
Job title:
Email:
Do you want to add another compliance contact?
- Yes
Name:
Job title:
Email:
Research
Name:*
Job title:*
Email:*
Do you want to add another research contact?
- Yes
Name:
Job title:
Email:
Do you want to add another research contact?
- Yes
Name:
Job title:
Email:
Do you want to add another research contact?
- Yes
Name:
Job title:
Email:
Sales / marketing
Name:*
Job title:*
Email:*
Do you want to add another sales / marketing contact?
- Yes
Name:
Job title:
Email:
Do you want to add another sales / marketing contact?
- Yes
Name:
Job title:
Email:
Do you want to add another sales / marketing contact?
- Yes
Name:
Job title:
Email:
Accounts
Name:*
Job title:*
Email:*
Do you want to add another accounts contact?
- Yes
Name:
Job title:
Email:
Do you want to add another accounts contact?
- Yes
Name:
Job title:
Email:
Do you want to add another accounts contact?
- Yes
Name:
Job title:
Email:
5. Please provide the name and job title of the person who will review and approve this questionnaire before it is submitted and agree terms of business with us (if not yourself):
Name:*
Job title:*
Email:*
6. Is your firm authorised by the FCA?*
- Yes
- No
Is your firm authorised by any equivalent regulatory body in or outside the UK?
- Yes
- No
Please specify:
7. Is your firm an Appointed Representative?*
- Yes
- No
If 'Yes', please provide the name of the Principal Firm:
8 If your firm is a Principal Firm, and you would like this due diligence questionnaire to cover any of your Appointed Representatives, please enter their FCA FRNs below:
9. Is your firm part of a network (or similar arrangement)?*
- Yes
- No
If 'yes', please provide details:
10. Please provide your firm's FCA FRN (Firm Reference Number):*
11. How long has your firm been authorised and regulated?*
12. Which of the following activities does your firm offer?*
- Non-advised, execution-only services
- Financial advisory / financial planning services
- Portfolio management services
13. How many FCA (or equivalent regulatory body) approved persons / advisers work at your firm?*
14. Are all of these approved advisers qualified to Level 4 of the Qualifications and Credit Framework (QCF)?*
- Yes
- No
If 'no', please provide a brief explanation why:
15. Is the firm chartered?*
- Yes
- No
16. How many individual advisers in the firm are qualified to:
Chartered status:*
Certified status:*

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Distributor Due Diligence ADVISER FIRM LEVEL
section 2 of 15: Registration and Account Details
We require all firms using our products to provide the following information, so that we can facilitate adviser fee payments to your firm.
1. If we need to contact you about adviser fees payments, please provide contact details for the person responsible for these in your accounts team:
Full name:*
Position:*
Email:*
Tel:*
2. Please provide details of your firm's bank account to which adviser fee payments should be made.
Account name:*
Bank / building society:*
Sort code:*
Account number:
Building society roll number:
3. Please provide documentation that verifies that the account belongs to the firm. This can be either a scanned copy of an original bank statement for the account (showing the firm's name and address), or a scan of an original cheque (which can be crossed out as 'void' for security purposes). You can provide this by using the file upload below or you can send it by email to tempo-sp@jbrearley.co.uk.*
Drop files here or

Accepted file types: pdf, jpg, png.
4. Should all adviser fee payments for all professional advisers in your firm (i.e. the company with your FCA FRN) be made to the above bank account?*
- Yes
- No
If the details of the advisers who should have their adviser fee payments paid into the account detailed above changes in the future, please notify us and / or our Plan Administrator, James Brearley & Sons, in writing on headed paper.

If there are advisers in your firm who should have their adviser fee payments paid into a different account than the one detailed above, please notify us and / or our Plan Administrator, James Brearley & Sons, in writing on headed paper.
5. Our Plan Administrator provides individual advisers with access to details of their clients' holdings via our web portal. Are there other individuals in your firm (such as principals / directors, compliance and administration) who you wish to be able to access information at a firm level, i.e. details for all of your firm's clients?*
- Yes
- No
Please provide their details below:
Full name:
Position:
Email:
Tel:
Do you want to add another person?
- Yes
Full name:
Position:
Email:
Tel:
Do you want to add another person?
- Yes
Full name:
Position:
Email:
Tel:
Do you want to add another person?
- Yes
Full name:
Position:
Email:
Tel:
6. Our Plan Administrator emails notifications regarding client correspondence to advisers, which can then be accessed via our web portal. Are there other individuals in your firm (such as principals / directors, compliance and administration) who you wish to be able to access information at a firm level, and who should be sent notification of correspondence for all of your firm's clients?*
- Yes
- No
Please provide their details below:
Full name:
Position:
Email:
Tel:
Do you want to add another person?
- Yes
Full name:
Position:
Email:
Tel:
Do you want to add another person?
- Yes
Full name:
Position:
Email:
Tel:
Do you want to add another person?
- Yes
Full name:
Position:
Email:
Tel:
7. Please provide a certified copy of your authorised signatory list by using the file upload below or you can send an email to tempo-sp@jbrearley.co.uk.*
Drop files here or

Accepted file types: pdf, jpg, png.
8. By submitting this Registration and Accounts Details form, you confirm that: i) You are authorised to submit this information on your firm's behalf and have completed the form accurately, and ii) You undertake to update us and / or our Plan Administrator, James Brearley & Sons, promptly (within 30 days) of any changes which cause the information you've submitted to become inaccurate or incomplete.

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Distributor Due Diligence ADVISER FIRM LEVEL
section 3 of 15: Services and Client Type
Please tell us a little about the types of services that your firm provides and the types of client that you deal with...
1. Please indicate the type of services your firm provides to private individuals (your answers should add up to 100%):
Non-advised, execution-only services*
Financial advisory / financial planning services*
Portfolio management services*
Total
2. Please indicate the categories of client you provide services to (your answers should add up to 100%):
Retail*
Professional*
Eligible Counterparty*
Total
3. Please indicate which MiFID categories you consider best describe your clients (your answers should add up to 100%):
'Basic'*
This is the MiFID categorisation representing investors who may be characterised as having little or no financial industry experience, including first time investors, with basic knowledge of financial instruments, who can make informed investment decisions based on product documentation and/or information provided at point of sale.
'Informed'*
This is the MiFID categorisation representing investors who may be characterised as having some financial industry experience, with average knowledge of relevant financial products, who can make informed investment decisions based on product documentation together with understanding of specific factors / risks highlighted within them.
'Advanced'*
This is the MiFID categorisation representing investors who may be characterised as having financial industry experience, with good knowledge of relevant financial products, accompanied by professional advice or included in a discretionary portfolio service.
Total
4. Please indicate the type and split of your client base across the following business areas / client types (your answers should add up to 100%):
Private individuals*
Companies*
Charities*
Trusts*
Pension schemes*
Other*
Total
Please briefly explain what type of 'other' clients your firm provides services to:
5. Please tell us how many active clients your firm has:*
6. If you also promote / market your services to a wider number of people, including active clients and prospective clients, please tell us how many:*
7. What is the total level of assets your firm provides execution only for, advises on or provides discretionary services for?*
- Less than £10 million
- £10 million - £20 million
- £20 million - £50 million
- £50 million - £100 million
- £100 million - £200 million
- £200 million - £500 million
- £500 million - £1 billion
- More than £1 billion
8. Please indicate the typical net wealth of private individuals in your firm's client base (your answers should add up to 100%). Net wealth includes all assets (including main residence) less any liabilities (including mortgages):
Less than £100K*
£100 - £500K*
£500K - £1 million*
More than £1 million*
Total
9. Please indicate the age of your firm's current client base (your answers should add up to 100%):
Below 25*
25 - 45*
45 - 65*
65 - 85*
Above 85*
Total

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Distributor Due Diligence ADVISER FIRM LEVEL
Section 4 of 15: Regulatory Issues
This section deals with regulatory actions, complaints, terms of business and professional indemnity insurance...
1. Has your firm been criticised, censured, disciplined, fined or been the subject of any other disciplinary or intervention action by the FCA, or other regulatory body?*
- Yes
- No
If 'yes', please provide a summary of the details:
2. Has your firm been criticised, censured, disciplined, fined or been the subject of any other disciplinary or intervention action by the FCA or other regulatory body, specifically in relation to structured products, at any point?*
- Yes
- No
If 'yes', please provide a summary of the details:
3. How many complaints has your firm received in the past 36 months:
Number of complaints received in the past 36 months:*
Number of complaints upheld in the past 36 months:*
Number of complaints referred to the FOS in the past 36 months:*
Number of complaints upheld by the FOS in the past 36 months:*
4. How many complaints has your firm received in the past 36 months that relate specifically to structured products:
Number of complaints received in the past 36 months:*
Number of complaints upheld in the past 36 months:*
Number of complaints referred to the FOS in the past 36 months:*
Number of complaints upheld by the FOS in the past 36 months:*
5. Has your firm ever had terms of business with any asset management, investment, life or pensions company refused or revoked?*
- Yes
- No
If 'yes', please provide a summary of the details:
6. Has your firm ever had terms of business with a structured product provider refused or revoked?*
- Yes
- No
If 'yes', please provide a summary of the details:
7. Does your PI insurance cover structured products?*
- Yes
- No
8. Does your PI cover include any special terms, restrictions or limits?*
- Yes
- No
If 'yes', please provide a summary of the details:
9. Please provide the name of your PI insurer:*
10. Do you have any general comments about your PI insurance and structured products?

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Distributor Due Diligence ADVISER FIRM LEVEL
section 5 of 15: Compliance Approach
We would like to understand your compliance approach...
1. Please confirm that you are aware of your responsibilities as a distributor to understand the manufacturers' identified target market, and that you take appropriate steps to ensure that end investors are within the target market, and that you will provide feedback to the manufacturer regarding instances or patterns where end investors may have been outside of the target market, with specific attention paid to the categories referenced in MiFID II: i) The type of clients to whom the product is targeted (i.e. basic, informed or advanced); ii) The level of knowledge and experience of clients; iii) The financial situation of clients, with a focus on their ability to bear losses; iv) Clients' risk tolerance and the compatibility of the risk / reward profile of products with the target market; v) Client's objectives and needs:*
- Yes
- No
If 'no', please explain why:
2. Do all of your firm's advised clients receive a suitability assessment (e.g. a personal recommendation when providing advice or discretionary management) when they invest in structured products?*
- Yes
- No
If 'no', please explain why:
3. If your firm offers non-advised, execution-only services, do all of these clients receive an appropriateness assessment when they invest in structured products?*
- Yes
- No
- N/A (our firm does not offer non-advised, execution only services)
If 'no', please explain why:
4. Does your firm take any specific steps to confirm the clients who invested in structured products understand them and the associated risks?*
- Yes
- No
If 'yes', please briefly explain any steps:
5. If your firm conducts compliance checks on structured product business, please indicate the level of checks and when the checks are done (as a percentage of total structured product sales):
Percentage of checks completed pre-investment:*
Percentage of checks completed post-investment:*
Please briefly tell us more about your firm's approach to compliance checks:*
Please summarise the findings of such compliance checks:*
6. Does your firm have an internal license or accreditation for individual advisers who use structured products?*
- Yes
- No
7. Does your firm arrange internal education or training for advisers using structured products? If so, is it mandatory for your advisers to complete this?*
- Yes, we arrange training and/or education for structured products and it is mandatory for advisers to complete this
- Yes, we arrange training and/or education for structured products but it is not mandatory for advisers to complete this
- No, we do not arrange training or education for structured products
8. How often is training arranged?

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Distributor Due Diligence ADVISER FIRM LEVEL
Section 6 of 15: Experience using structured products
We would like to know about your firm's experience using structured products...
1. Does your firm use structured products?*
- Yes, the firm currently uses structured products
- No, but the firm has used structured products in the past
- No, the firm has never used structured products
2. How long has your firm been using structured products?
- Less than 2 years
- 2 - 5 years
- 5 - 10 years
- More than 10 years
3. What is the total value of your firm's clients' investments in structured products?
- Less than £500,000
- £500,000 - £1 million
- £1 million - £2 million
- £2 million - £5 million
- £5 million - £10 million
- More than £10 million
4. What is the average investment amount that your firm's clients typically make into an individual structured product?
- Less than £5,000
- £5,000 - £10,000
- £10,000 - £20,000
- £20,000 - £50,000
- £50,000 - £100,000
- £100,000 - £500,000
- More than £500,000
5. What percentage of your clients' total portfolio might structured products typically represent?
- 0% - 10%
- 10% - 25%
- 25% - 50%
- More than 50%

6. What ways do your firm's clients typically invest in structured products (please tick all that apply):

	Yes	No
ISA Investments
ISA Transfers
Direct Investments (i.e. an individual investing outside of the ISA wrapper)
Pension Investments (SIPP or SSAS, etc)
Trustee Investments
Corporate Investments
Charity Investments
Offshore Bonds
Other

If 'other', please provide details:
7. What percentage of your clients invest in structured products?
8. What percentage of your clients invest in structured deposits?
9. Has your firm had positive experiences using structured products with clients (either recently or historically)?
- Yes
- No
If 'yes', if you are able and happy to provide brief comments, this would be welcomed:
10. Has your firm had any negative experiences using structured products with clients (either recently or historically)?
- Yes
- No
If 'yes', if you are able and happy to provide brief comments, this would be welcomed:
11. Does your firm use structured products more, less or the same now as it did in the past?
- More
- Less
- Same
12. How do you think your firm's use of structured products may change in the future?
- More
- Less
- Same
- Unsure
2. Please briefly explain why your firm no longer uses structured products:
3. Are there any factors that might influence your firm to re-start using structured products? If so, please briefly explain:
4. Has your firm had positive experiences using structured products with clients in the past (either recently or historically)?
- Yes
- No
If 'yes', if you are able and happy to provide brief comments, this would be welcomed:
5. Has your firm had any negative experiences using structured products with clients in the past (either recently or historically)?
- Yes
- No
If 'yes', if you are able and happy to provide brief comments, this would be welcomed:
2. Please briefly explain why your firm has never used structured products:
3. Are there any factors that might influence your firm to start using structured products in the future?
- Yes
- No
If 'yes', brief comments would be welcomed:

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Distributor Due Diligence ADVISER FIRM LEVEL
section 7 of 15: General views of structured products
We would like to know what you think about structured products generally...

1. Specifically, which features of structured products does your firm think can potentially add value for investors (with 1 meaning adds no value, and 10 meaning adds significant value)?*

	1	2	3	4	5	6	7	8	9	10
The ability to remove, reduce or at least define downside market risk:
The ability to define potential returns:
The ability to generate positive returns in flat or falling markets:
The ability to provide potentially enhanced market returns:
The ability to provide fixed and/or conditional income:
The fact that structured products are 'defined by contract':

Are there any other features that your firm thinks can potentially add value for investors?
2. Does your firm think structured products can potentially add value in portfolios in ways that other types of investments, such as active or passive funds, cannot?*
- Yes
- No
- Unsure
3. Do you think that including structured products in client portfolios can help better diversify and balance portfolios?*
- Yes
- No
- Unsure
4. If you would like to share more of your firm's general views of structured products with us, please do so below:

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Distributor Due Diligence ADVISER FIRM LEVEL
Section 8 of 15: Views of UK Structured Product Sector / Providers
We would also welcome your firm's thoughts on the UK structured product sector and providers...
1. Generally, what does your firm think of the calibre of the UK structured product sector and providers?*
- Excellent
- Good
- Average
- Poor
If you are happy to provide brief comments, this would be welcomed:

2. How important are the following factors when your firm is deciding which providers it may use / not use?*

	Not at all important	Quite important	Very important
The operational strength of the provider
The administration and custody arrangements
Quality and range of issuers / counterparties
Reputation for efficient administration and service
Trusted brand
Choice / range of products
Experience / familiarity using the provider
Experience / familiarity dealing with the individuals
Education and training for advisers
Availability of support for professional advisers
Membership of UKSPA

If there are any other factors that are important to you and you are happy to provide brief comments, this would be welcomed:

3. How important are the following factors when your firm is deciding which products it may use / not use?*

	Not at all important	Quite important	Very important
The strength of the issuers / counterparties
The underlying market / index
The product terms
Lower risk / lower return products
Higher return / higher risk products
FVC reports / FVC scores
Quality of product literature for investors
Quality of information for professional advisers

If there are any other factors that are important to you and you are happy to provide brief comments, this would be welcomed:

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Distributor Due Diligence ADVISER FIRM LEVEL
Section 9 of 15: Your investment views and client interests
It would also help us to know about your firm's investment views and the interests of your firm's clients, which can help inform our product design and development...
Please note that we appreciate that nobody has a crystal ball and that such views are often very subjective and subject to change - however understanding the views of professional advisers and their clients is instrumentally helpful to us in our product design and development and target market identification processes.

1. What are your firm's general views regarding markets currently, and how they will perform over a 5-year time horizon:*

	Rise	Same	Fall	No opinion / unsure
UK stock market
US stock market
European stock market
Japanese stock market
Emerging markets stock market
Fixed income (bonds)
UK property (commercial)
UK property (residential)

2. What level of confidence does your firm have that the FTSE 100 will be at or above it's current level in 5 years (with 1 being low confidence and 10 being high confidence)?*
1 2 3 4 5 6 7 8 9 10
FTSE 100
3. What level of confidence does your firm have that the FTSE 100 will be at or above it's current level in 10 years (with 1 being low confidence and 10 being high confidence)?*
1 2 3 4 5 6 7 8 9 10
FTSE 100
4. Is your firm currently concerned about the possibility of a market fall?*
- Yes
- No
Please indicate how deep you think a worst-case market fall could be:
- A fall of up to 10%
- A fall of up to 20%
- A fall of up to 30%
- A fall of up to 40%
- A fall of up to 50%
- A fall of more than 50%
If you are happy to provide brief comments, this would be welcomed:
5. What level does your firm think UK interest rates (specifically the BoE base rate) might be at in 5 years time?*
Less than 0% 0% - 1% 1% - 2% 2% - 3% 3% - 4% 4% - 5% More than 5% Unsure
Low end
High end
6. What level does your firm think UK interest rates (specifically the BoE base rate) might be at in 10 years time?*
Less than 0% 0% - 1% 1% - 2% 2% - 3% 3% - 4% 4% - 5% More than 5% Unsure
Low end
High end

7. What are your clients' general interests:*

	No interest	Some interest	High interest
Protection from market downside
Opportunities for positive returns in flat / falling markets
Lower risk growth
Higher risk / higher growth potential
Lower risk income
Higher risk / higher level income

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Distributor Due Diligence ADVISER FIRM LEVEL
Section 10 of 15: knowledge and education
We would like to understand more about your firm's working knowledge levels of structured products and your firm's engagement with and interests in education and training...
1. Please indicate how much you agree with the following statements about your firm's general knowledge of structured products (with 1 being strongly disagree and 10 being strongly agree):
*
1 2 3 4 5 6 7 8 9 10
Generally, we feel we adequately understand structured products
If you disagree (meaning you selected a score between 1 and 5), please briefly explain why:
*
1 2 3 4 5 6 7 8 9 10
Specifically, we feel we adequately understand and can explain 'issuer / counterparty risk'
If you disagree (meaning you selected a score between 1 and 5), please briefly explain why:
*
1 2 3 4 5 6 7 8 9 10
Specifically, we feel we adequately understand and can explain 'market risk'
If you disagree (meaning you selected a score between 1 and 5), please briefly explain why:
*
1 2 3 4 5 6 7 8 9 10
Specifically, we feel we adequately understand and can explain 'operational risk' (i.e. plan manager, administration and custody arrangements)
If you disagree (meaning you selected a score between 1 and 5), please briefly explain why:
*
1 2 3 4 5 6 7 8 9 10
We feel we understand and can explain the benefits of including structured products as part of a diversified and balanced portfolio
If you disagree (meaning you selected a score between 1 and 5), please briefly explain why:
2. Has your firm engaged with any industry or provider education or training for structured products?*
- Yes
- No
If 'yes', please provide details:
3. Would your firm be interested to engage in education and training for structured products?*
- Yes
- No

4. Please highlight if there are particular areas of education of interest to your firm:*

	Of interest	Not of interest	Not sure
Introduction to structured products
Understanding structured products
Market risk and different types of protection barrier
Issuer / counterparty due diligence
What issuing banks may do when arranging a structured product
Key risks of structured products and past events
Building on passive principles (with scope to reposition risk and return)
Cash flow modelling: matching identified investor needs to defined outcomes
Case studies showing structured products in portfolio / financial planning
Evolution of the sector and spotlight on sector performance
Mythbusting and dispelling factions
Understanding the regulations: rules, guidance and expectations
Product types and examples
UKSPA and research services for professional advisers
Glossary of commonly used structured product terms

Other (please specify)
5. Do you think that enough structured product education and training is available for professional advisers?*
- Yes
- No
6. Would your firm be interested in our CPD-accredited Professional Adviser Academy?*
- Yes
- No
7. Would your firm be interested in a professional qualification for structured products?*
- Yes
- No

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Distributor Due Diligence ADVISER FIRM LEVEL
Section 11 of 15: Product views and preferences
We would like to understand your firm's preferences when using structured products...
1. Which of the following types of structured products does your firm like / dislike and think can meet the general needs of your clients?*
Like Dislike Unsure
Kick-out products
Growth products
Income products
Structured deposits
We would welcome any brief comments:

2. Are there specific types of structured product and / or features that your firm likes and looks for?*

	Like	Dislike	Unsure
Strong issuers / counterparties
Collateralised issuer / counterparty risk (such as gilts)
Diversified issuer / counterparty risk (such as a basket of 4 counterparties)
End of term barriers
Longer term products (which can optimise risk / return)
'Defensive' products (where returns can be generated in flat / falling markets)
'Alpha' products (where strong upside returns can be generated in rising markets)
Dual index products
Stock-based products

We would welcome any brief comments:

3. Are there specific types of kick-out product that your firm likes?*

	Like	Dislike	Unsure
Kick-out products that use longer investment terms
Kick-out products with defensive kick-out triggers
Kick-out products that offer a higher potential investment return early during the term

Other (please specify)
We would welcome any brief comments:
4. Are there specific types of growth product that your firm likes?*
Like Dislike Unsure
Growth products that offer uncapped participation returns
Growth products that offer capped but accelerated participation returns
Growth products that offer fixed potential returns
Other (please specify)
We would welcome any brief comments:
5. Are there specific types of income product that your firm likes?*
Like Dislike Unsure
Income products where income is non-conditional
Income products where income may be conditional on market performance
Income products with a longer investment term
Other (please specify)
We would welcome any brief comments:

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Professional Adviser Distributor Due Diligence ADVISER FIRM LEVEL
Section 12 of 15: Structured Product Sector Resources
We are interested to know if your firm is aware of and using available industry resources...
1. Is your firm aware of the UK Structured Products Association (UKSPA)?*
- Yes, we are aware of UKSPA
- No, we are not aware of UKSPA
Does your firm use the UKSPA website (www.ukspassociation.co.uk)?
- Yes
- No
Is your firm aware of the following tools and resources offered by the UKSPA and does your firm use any of these?
Aware and use Aware but don't use Not aware
Product codes
Sector performance indices
Product database
Educational videos
Monthly market commentary
2. Is your firm aware of Future Value Consultants (FVC) and its structured product research reports service for professional advisers (www.structurededge.com)?*
- Yes, we are aware of FVC / Structured Edge
- No, we are not aware of FVC / Structured Edge
3. Does your firm use any other research or support services for structured products?*

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Professional Adviser Distributor Due Diligence ADVISER FIRM LEVEL
Section 13 of 15: Service and support
We would like to know what type of service and business development support would help your firm...
1. Please briefly explain if there are any areas of support that your firm finds particularly useful from structured product providers:*
2. Please briefly explain if there are any ways in which your firm thinks structured product providers could give better support:*
3. Would your firm value input with any of the following:*
Yes No
Newsletters for clients
Seminars for clients
Seminars for professional connections
Assistance in client meetings
Engaging with the press / media
4. We are sometimes asked by the press for details of professional advisers who could offer views and input to articles. Would this be of interest to your firm?*
- Yes
- No

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Professional Adviser Distributor Due Diligence ADVISER FIRM LEVEL
Section 14 of 15: Suggestions / Advice to us
1. Please explain if there are any points that your firm would encourage us to consider and make part of our approach:*
2. Conversely, please explain if there is anything that your firm would suggest we avoid in our approach:*
3. Would your firm be interested to contribute ideas to our product development process?*
- Yes
- No
4. Would your firm like to discuss bespoke / exclusive product solutions for your clients?*
- Yes
- No

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Professional Adviser Distributor Due Diligence ADVISER FIRM LEVEL
Section 15 of 15: Thank you and follow up
Thank you for completing this questionnaire...

A member of our business development team will be in touch with you shortly. Please do contact us directly if you require any assistance immediately.
If you would like to have a chat about structured products and / or any aspect of Tempo Structured Products with our Global Head of Structured Products, Chris Taylor, please tick the following box:
- Please call me on the telephone number provided earlier in this form
- Please email me using the email address provided earlier in this form

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Tempo Structured Products is a trading name of ARC SP LLP, registered in England under number OC400846. Tempo Structured Products is an appointed representative of TIME Investments, which is a trading name of Alpha Real Property Investment Advisers LLP. Alpha Real Property Investment Advisers is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London E20 1JN (FCA Nos. 534723). Tempo Structured Products and TIME Investments are subsidiaries of Alpha Real Capital LLP, which is authorised and regulated by the Financial Conduct Authority (FCA Nos. 436048).

	Less than 0%	0% - 1%	1% - 2%	2% - 3%	3% - 4%	4% - 5%	More than 5%	Unsure
Low end
High end

	Less than 0%	0% - 1%	1% - 2%	2% - 3%	3% - 4%	4% - 5%	More than 5%	Unsure
Low end
High end

	Aware and use	Aware but don't use	Not aware
Product codes
Sector performance indices
Product database
Educational videos
Monthly market commentary

	Yes	No
Newsletters for clients
Seminars for clients
Seminars for professional connections
Assistance in client meetings
Engaging with the press / media

Step 1 of 16

To start with, please tell us about your firm...

We require all firms using our products to provide the following information, so that we can facilitate adviser fee payments to your firm.

Please tell us a little about the types of services that your firm provides and the types of client that you deal with...

This section deals with regulatory actions, complaints, terms of business and professional indemnity insurance...

We would like to understand your compliance approach...

We would like to know about your firm's experience using structured products...

We would like to know what you think about structured products generally...

We would also welcome your firm's thoughts on the UK structured product sector and providers...

It would also help us to know about your firm's investment views and the interests of your firm's clients, which can help inform our product design and development...

We would like to understand more about your firm's working knowledge levels of structured products and your firm's engagement with and interests in education and training...

We would like to understand your firm's preferences when using structured products...

We are interested to know if your firm is aware of and using available industry resources...

We would like to know what type of service and business development support would help your firm...

Thank you for completing this questionnaire...