How we have adapted our business for COVID-19

We would like to extend our best wishes to all professional advisers we work with, including their friends, family, colleagues and clients, as we all navigate this challenging time. The spread of COVID-19 continues to cause economic disruption and uncertainty, and we want to reassure you that we have positioned ourselves to continue to operate ‘business as usual’, while maintaining the high levels of service you have come to expect from us.

What’s more, as we are all facing new challenges of working remotely for the foreseeable future, we have updated how we do business to make sure it causes minimal disruption for professional advisers and their clients. Please see below a summary of some of the steps we have taken:

  • We have temporarily changed the terms of our plans, including adding very low capital protection barriers across the product range.
  • We have changed our plan application forms so that they can be sent by email, rather than post. We accept both scanned copies and copies which have been completed and signed in Adobe Acrobat reader (available to download for free here).
  • We can deliver our educational content via webinars, allowing professional advisers access to market-leading resources on structured products and the ability to earn CPD points.
  • Wherever possible, we have opened ‘part 2’ of our plans as we reach capacity, and tried to match the terms as closely as possible to the original issue, to make sure that as many investors as possible are able to access the competitive terms on offer.